HOME > Return Policy

Return Policy

Our Return Policy lasts 14 days.
We do not accept any returns or exchanges after 14 days since the day of the item was delivered.


  • ・We do not accept any returns or exchanges unless the item you purchased is defective.
  • ・We cannot accept returns or exchanges based on your personal preferences.
  • ・If the item is damaged or stained due to your error, we cannot approve returns.
  • ・If you have received a defective item, please contact us at [awa@tatamiser.co.jp] including the details and picture to proof the defective item.
  • ・If the return is accepted, we will send the address to send back via email.
  • ・Please remind that shipping charges including import taxes must be paid by you.
  • ・We will not refund any shipping charges or import taxes.
  • ・Depending on where you live, the item may take for your exchanged product to reach may vary.